Refund policy
No Returns | No Exchange | No Cancellation Policy
At Shrebhavi β Resin Art & Material Shop, we follow a strict No Returns, No Exchange and No Cancellation policy once an order has been placed. Customers are requested to carefully review the product images, description, size, color, material and other product details before placing an order.
3D Printed Miniatures & Customized Stickers
3D Printed Miniatures and Customized Stickers are strictly non-returnable and non-refundable. These products cannot be returned, exchanged, cancelled or refunded due to change of mind, color expectations, size preferences or any other personal preference.
For 3D Printed Miniatures, please carefully read the product description before ordering. Unless specifically mentioned otherwise, our miniatures are supplied as plain white, unpainted 3D printed PLA products. Any painted or colored images shown on the website may be for reference or visualization purposes only.
Damaged / Broken Products During Transit
Our Quality Check team carefully inspects every product before dispatch. However, if you receive a product that is broken or damaged during transit, please notify us within 48 hours of delivery by sending a message on WhatsApp +91 87349 65680 or an email to shrebhavi.resin@gmail.com.
To be eligible for a refund or replacement for transit damage, you must record a continuous unboxing video while opening the package. The video should clearly show the unopened parcel, shipping label, packaging and the damaged product. Please also provide your order number.
Our team will review your complaint and respond within 2β5 working days. If the damage is verified as transit damage, our team will guide you through the applicable replacement or refund process.
Missing Items
If any item is missing from your parcel, please inform us within 48 hours of delivery by contacting us through WhatsApp or email.
Please provide your order number, unboxing video and clear photographs of the parcel and its contents. After verification, our team will guide you regarding the applicable resolution.
Order Not Delivered
If your order is not delivered, please contact us so that we can investigate the shipment with the courier.
If the parcel is confirmed as lost or undelivered, an appropriate refund or replacement may be provided after verification.
Delivered Status but Parcel Not Received
If the courier tracking status shows βDeliveredβ but you have not received the parcel, you must inform us within 24 hours by sending a message on WhatsApp +91 87349 65680 or an email to shrebhavi.resin@gmail.com with the subject βWrong Delivery Status.β
Claims reported after this timeframe may not be eligible for refund or support.
Refund Processing
If your refund is approved, it will be processed according to the applicable payment method and processing timelines.
If you do not receive the refunded amount within the specified timeframe, please check your bank account or contact your bank, as processing times may vary. You may also contact us through WhatsApp or email for assistance.
Important
- No returns, exchanges or cancellations are accepted after placing an order.
- 3D Printed Miniatures and Customized Stickers are strictly non-returnable and non-refundable.
- Refunds or replacements are considered only after verification in cases such as confirmed transit damage/breakage, missing items or confirmed non-delivery.
- Change of mind, incorrect expectations, color preference, size preference or personal preference does not qualify for a refund or replacement.
- Customized products cannot be cancelled, returned, exchanged or refunded once the order has been placed.
- For 3D Printed Miniatures, painted/colored images are for reference only unless the product description specifically states otherwise.
- Minor layer lines, surface variations or support marks on FDM 3D printed products are normal characteristics of the 3D printing process and are not considered a defect.