Shipping policy
Orders are generally processed and dispatched within 1–2 working days after order confirmation. Once your order has been dispatched, you will receive the shipping/tracking details via WhatsApp or email.
3D Printed Miniatures & Customized Stickers
Orders containing 3D Printed Miniatures or Customized Stickers require additional processing time of approximately 3–4 working days for printing, preparation, customization and quality checking.
After dispatch, delivery generally takes approximately 7–9 working days, depending on the delivery location and courier service.
Therefore, please allow approximately 10–13 working days in total for orders containing 3D Printed Miniatures or Customized Stickers.
Regular Products
For regular products, orders are generally processed and dispatched within 1–2 working days.
After dispatch, delivery typically takes approximately 5–10 working days, depending on the delivery location and courier service. Delivery to some North-Eastern and remote areas may take up to 15 working days.
Our warehouse dispatches orders Monday to Saturday. Sundays and public holidays may not be counted as working days.
Order Changes & Cancellations
Once an order is confirmed, no changes or cancellations are allowed. This includes:
- Order cancellation
- Adding or removing products
- Changing products or quantities
- Changing the delivery address
- Changing customization details
- Changing or modifying coupon codes
Please carefully check all order details before completing your purchase.
Product Availability & Delays
If any product in your order becomes unavailable or there is an unexpected production or dispatch delay, we will contact you within 1–2 working days via call or message and inform you about the expected delay.
Delivery Delays
Delivery timelines are approximate and may vary due to courier delays, weather conditions, festivals, holidays, remote locations, operational issues or other circumstances beyond our control.
Once the parcel has been handed over to the courier, the actual delivery timeline depends on the courier service.
Delivered but Parcel Not Received
If the tracking status shows “Delivered” but you have not received your parcel, you must inform us within 24 hours.
Please send a message on WhatsApp +91 87349 65680 or email shrebhavi.resin@gmail.com with your Order ID and the subject “Wrong Delivery Status.”
We will investigate the matter with the courier. Claims reported after 24 hours may not be eligible for refund or support.
Important
Delivery time starts after the order is dispatched, not from the date the order is placed.
For 3D Printed Miniatures and Customized Stickers, please allow 3–4 working days for processing + approximately 7–9 working days for delivery after dispatch.